Improve your English Communication with a taylor-made program by a Certified Trainer

Curriculum Vitae d'Antonio

Professional Experience:

2011 - Present
Corporate English Language Trainer

• Specialized in Business English (All Levels)
• Deliver Corporate Communication Skills Workshops/Courses
• International Meeting Workshops
• One-to-One Language Coaching
• Exam Preparation Courses
• Business Conversation Workshops
• Italian-English-Spanish Proofreading and Translation on a project basis
• New Client/Student on-boarding and orientation (Intro Lessons)
• Lesson Planning/Final Report Generation/Progress Reporting

2015-2016
Director of Studies

• Liaise with students, trainers, administration and publishers to meet didactic needs
• Plan and Develop Corporate Communication Skills Courses and Workshops
• Propose/Develop Tailored Didactic Material
• Attend lesson observations regularly and provide trainer feedback
• Conduct Placement Interviews and Needs Analysis
• Generate Progress / Final / Attendance Reports
• Provide on-going coaching and development sessions for trainers

2009-2011
Supply Chain Management

• Inside Sales and Customer Service for multichannel distribution.
• Generate quotes as required by clients
• Meet or exceed established sales quota.
• Liaise among clients, third parties, and internal areas.
• Responsible for accurate order entry and order management.
• Generate sales reports.
• Maintain customer information up to date.
• Insure timely delivery to meet customer deadlines.
• Issue and Collect past due invoices.
• Maintain inventory levels and identify areas of opportunity promptly.

2005-2009
Client Services Account Lead

• Provide customer support and order management for Federal and State Local Education Clients
• Monitor individual and team performance for quality assurance and productivity purposes
• Establish work assignments to meet client requests.
• Report KPIs
• Provide Training in a changing environment.
• Perform hands-on support in the OM and CS areas of the team on a daily basis.
• Coordinate team meetings and work out solutions on outstanding issues.
• Find creative ways to solve customer issues while upholding to the company’s policies and
procedures.
• Provide follow up and follow through in the resolution of internal and external escalations.